Feedback Manager
Valley General hospital uses Quantros SRM to respond to internal feedback and make safety and quality improvements.
Read Case Study
Quantros Feedback Manager is a workflow management application for patient, visitor and employee grievances, complaints, compliments and suggestions. Feedback Manager can help hospitals maintain a safer quality of care and work environment by enabling organizations to identify risk factors and proactively address potentially compensable events.
Benefits and Value
Quantros Feedback Manager helps organizations foster a safer care and work environment. Feedback Manager module enables customers to:
- Address and correct satisfaction issues
- Analyze satisfaction issue trends and enact broader interventions
- Aggregate themes and implement effective responses
- Account for resolutions enacted
- Chronicle and archive all activities associated with a feedback submission
- Automatically alert key stakeholders to issues, based on their organizational roles
- Create form letters from embedded templates
Quantros Feedback Manager helps organizations address satisfaction issues before they become larger, potentially compensable issues.
At Valley General Hospital, the Quantros Safety and Risk Management (SRM) solution is part of a change in culture and behaviors, related to building a culture of safety.
- Brenda Rogers, Associate Administrator/CNE, Valley General Hospital
